Frequently Asked Questions
Everything you need to know about your LUX SKIN UK experience.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days, while express options are available at checkout for next-day delivery on orders placed before 2 PM.
Are LUX SKIN products cruelty-free?
Yes, we are proud to be 100% cruelty-free. None of our products or ingredients are tested on animals.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Do your skincare devices come with a warranty?
All LUX SKIN electronic beauty devices include a comprehensive 12-month manufacturer warranty covering any technical defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans via Klarna and Clearpay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.