Returns & Exchanges
At LUX SKIN UK, we want you to be completely satisfied with your beauty tech; if you are not happy with your purchase, we offer a 90-day money-back guarantee on all eligible products. Items must be returned in their original packaging and condition to qualify for a full refund or exchange.
Initiate Your Request
Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack your LUX SKIN device in its original box, ensuring all charging cables, accessories, and manuals are included.
Ship the Item
Affix the provided shipping label or send the package to our UK processing center using a tracked mail service for security.
Receive Your Refund
Once our quality control team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing